Privacy Policy
Last updated: 8 June 2026
RTi GrowthOps
rtigrowthops.com
RTi GrowthOps takes your privacy seriously. This policy explains what personal data we collect, why, how we use it, and your rights under UK law. Plain English where possible.
1. Who we are
RTi GrowthOps is the trading name of RTi Solutions LLP, a growth-operations consultancy and funded-programme operator for construction, trades, engineering and manufacturing businesses.
Data controller: RTi Solutions LLP (Companies House: OC455657), trading as RTi GrowthOps. Registered with the Information Commissioner's Office: ZC105369.
Only authorised RTi Solutions LLP personnel access personal data.
Data protection contact: hello@rtigrowthops.com · 07919 048176
When we deliver a funded business support programme on behalf of a commissioning body (for example a council or funder), additional, programme-specific data processing applies. That processing is covered by a separate privacy notice provided to participants at enrolment, and the commissioning body may act as an independent data controller for the data it requires. This policy covers the website and general enquiries only.
2. What data we collect
When you submit the contact / enquiry form:
- Name, email address, phone number (optional)
- Enquiry type and message
- Marketing preference (opt-in only)
- Privacy notice acceptance (required)
When you use this website:
- Standard server logs: IP address, browser type, pages visited, time of visit
- Usage analytics events (page views and interactions) - see our Cookie Policy
- Cookies - see our Cookie Policy
We do not collect special-category (sensitive) personal data through this website, and we do not collect payment data through it.
3. Why we collect it, and our legal basis
| Purpose | Legal basis |
|---|---|
| Responding to your enquiry and following up | Legitimate interests |
| Sending updates, news and free resources (where you have opted in) | Consent |
| Measuring how the website is used, to improve it | Consent (for any non-essential analytics cookies) / legitimate interests |
| Website security, performance and fraud prevention | Legitimate interests |
We will never sell your data, and we will not share it with third parties for their own marketing.
4. How we use your data
- To respond to your message or enquiry and follow up
- To send updates, news and free resources (opt-in only)
- To understand and improve how the website is used
- To monitor website performance and security
5. Who we share your data with
Service providers (processors acting on our behalf):
| Provider | Role | Data location |
|---|---|---|
| Supabase | Enquiry database and form handling | EEA (Ireland) |
| Cloudflare | Website hosting, CDN, performance and security | EEA / UK with data localisation |
| Lovable (website platform) | Site build, publishing and basic first-party usage events | USA, under Standard Contractual Clauses |
| Google (Analytics 4 and Search Console) | Website usage analytics and search performance | USA, under Standard Contractual Clauses |
| Resend | Sending enquiry notifications and any opted-in updates | See international transfers |
| Google Workspace | Email, calendar, documents | USA / global, under Standard Contractual Clauses |
International transfers. Where a provider processes data outside the UK/EEA, appropriate safeguards are in place (Standard Contractual Clauses or an equivalent mechanism recognised under UK GDPR).
Learning Centre. Our Learning Centre displays articles from Business Growth Engine. Clicking through takes you to the Business Growth Engine site, governed by its own policies.
6. Data retention
| Data type | Retention period |
|---|---|
| Contact and enquiry data | Up to 24 months from last contact |
| Marketing consent records | Until you withdraw consent |
| Website server and access logs | Up to 90 days |
Retention periods are reviewed periodically.
7. Your rights
Under UK GDPR you have the right to: access, rectification, erasure, restriction, objection, portability, and to withdraw consent at any time (without affecting processing already carried out). To exercise any right, contact hello@rtigrowthops.com. We respond within one calendar month and may need to verify your identity first.
8. Cookies
We use cookies on this website. See our Cookie Policy for full details.
9. Data security
We apply appropriate technical and organisational measures to protect your data. Records are held in access-controlled, encrypted infrastructure, with access limited to authorised personnel. In the event of a data breach affecting your personal data, we will notify you and the ICO as required by UK GDPR.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated.
11. Contact and complaints
Data protection queries: hello@rtigrowthops.com · 07919 048176 · ICO registration ZC105369.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint · 0303 123 1113.